FLUXYS BELGIUM FIBER OPTIC ESCALATION MATRIX (2025)
INCIDENT MANAGEMENT
Contact outside business hours |
| |
NOC Phone: +32 2 282 70 02 - Mail: Dispatching@fluxys.com (Fluxys Belgium NOC will dispatch to on-call engineer) |
| Contact during business hours |
| Service Repair Level 1 | |
| Phone: +32 2 282 74 11 or +32 2 282 70 02 | Mail: fluxys_fibres_operations@fluxys.com & dispatching@fluxys.com |
| Steven Roekens | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 76 52 | Mail: Steven.roekens@fluxys.com |
| Carlos Oliveira Loureiro | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 73 63 | Mail : carlos.oliveiraloureiro@fluxys.com |
| François de Lhoneux | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 76 58 | Mail: Francois.delhoneux@fluxys.com |
| Service Repair Level 2 | |
| Laurent Stocq | Fiber Optic Infrastructure & Commercialisation Manager |
| Phone: +32 2 282 72 12 | Mail: Laurent.stocq@fluxys.com |
| Service Repair Level 3 | |
| Dirk Serruys | Head of ICT Operations & Security |
| Phone: +32 2 282 71 77 | Mail : Dirk.serruys@fluxys.com |
FIBER PROVISIONNING
| Fibre Provisioning Level 1 | |
| Phone: +32 2 282 74 11 - Mail: fluxys_fibres_operations@fluxys.com | |
| Steven Roekens | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 76 52 | Mail: Steven.roekens@fluxys.com |
| Carlos Oliveira Loureiro | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 73 63 | Mail : carlos.oliveiraloureiro@fluxys.com |
| François de Lhoneux | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 76 58 | Mail: Francois.delhoneux@fluxys.com |
Fibre Provisioning Level 2 |
|
Laurent Stocq | Fiber Optic Infrastructure & Commercialisation Manager |
| Phone: +32 2 282 72 12 | Mail: Laurent.stocq@fluxys.com |
| Fibre Provisioning Level 3 | |
| Dirk Serruys | Head of ICT Operations & Security |
| Phone: +32 2 282 71 77 | Mail : Dirk.serruys@fluxys.com |
COMMERCIAL CONTACT
| Commercial Level 1 | |
| Mail : Fluxys_Fibres_lease@fluxys.com | |
| Commercial Level 2 | |
| Laurent Stocq | Fiber Optic Infrastructure & Commercialisation Manager |
| Phone: +32 2 282 72 12 | Mail: Laurent.stocq@fluxys.com |
| Steven Roekens | Fiber Optic Telecom Engineer |
| Phone: +32 2 282 76 52 | Mail: Steven.roekens@fluxys.com |
FINANCIAL CONTACT
| Account Receivables | |
| Mail: info.invoicing@Fluxys.com |